Question 1

If I have a query, who do I contact?

Accepted Answer

For any queries you can email hello@live2move.co.za

Question 2

What are the payment options?

Accepted Answer

Card payments via Yoco or Zapper

Question 3

How will I know that you have received my payment?

Accepted Answer

Should you pay via a card with YOCO or pay with Zapper at checkout, we will receive notification that payment has been made.

Question 4

What are my delivery options?

Accepted Answer

Courier to your door, Pargo Pick Up or collect direct from Live2Move

Question 5

What is the cost of delivery?

Accepted Answer

Delivery within South Africa:
Delivery to door R100 (2 – 5 working days, depending on area)
Click & Collect via Pargo R80 (2 – 5 working days, depending on area)

International Deliveries:
Calculated per order

Question 6

How do I receive my order via PARGO pickup

Accepted Answer

Pargo allows you to receive your order parcels at a pickup point located at a convenient retail store near you.

How does it work:
At checkout, select PARGO pickup. You will then click on the link below and select where you want your order to be picked up.

On the notes section, please specify where you'd like to collect your order.

https://pargo.co.za/find-a-store/

Question 7

Where do I find my Pargo pickup point?

Accepted Answer

https://pargo.co.za/find-a-store/

Question 8

How do I track my order?

Accepted Answer

Once your order has been shipped, we will email you a tracking number and you can track it on the courier company’s website.

Question 9

Can I cancel my order?

Accepted Answer

You are entitled to cancel your order prior to the point at which you receive an email confirming that it is being shipped for delivery. Should you wish to return the product thereafter, you can do so in accordance with our Returns Policy.
You can request to cancel your order by emailing hello@live2move.co.za and include your banking details for your refund.

Free shipping for orders over R1000

FAQ